AJ4 SERVICES LTD Jobs

Key Responsibilities:1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectivel...