Posted Date
23/04/2024
Description
What you’ll do
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart. Yes, our bread and butter is car park management, HOWEVER, we are so much more than that. We aim to disrupt industry norms and elevate our sector with technology-led solutions designed to enhance our clients’ businesses as well as improve the public’s everyday experience of travel and parking.
We are looking for a first line technical support professional to join our expanding team.
You will be responsible for the day-to-day first line and administration tasks of the Technical Services team. You will provide telephone and email support to external customers and colleagues, ensuring an excellent level of service is given to assist with resolving all issues. You will be happy to set up and configure equipment ready for site installations and provide remote troubleshooting for all parking equipment.
Responsibilities and Duties
· To be responsible for the day-to-day first line tasks of the Technical Services team. To provide telephone and email support to external customers and colleagues providing an excellent level of service to assist with resolving technical issues.
· To embrace a customer-first culture and a team effort mentality.
· To ensure that all daily tasks are carried out according to internal procedures, including daily checks on Cameras, kiosks and payment systems within the agreed KPI’s.
· To book warranty/maintenance jobs with our suppliers.
· To assist with the keeping of records, including our databases, asset management and logistics.
Who you are
· Experienced in a Technical Support role
· Customer focussed to deliver excellent service
· Technically skilled to build equipment
· Computer skills to utilise Office 365, bespoke systems and CCTV / ANPR networks
· Able to work well in a team and take accountability for your own autonomy
· Copes well under pressure to meet deadlines
Salary: £23,795.20 per annum
Working Hours: Monday-Friday, 9am-5pm
Location: Newton Abbot - Hybrid basis after initial training
What we offer
We know there’s more to life than work – that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending. You’ll also benefit from:
· Incremental holiday increases to recognise long service
· 24/7 access to The Wellness Hub, an app designed to support your personal wellbeing from help with sleep and workout videos to guided meditations and access to talking therapies.
· Employee Assistance Programme - 24/7 confidential, independent and professional counselling
· Cycle-to-work scheme
· Regular team/company socials
Salary23,795.20 Annual