Systems Engineer

Suffolk County Council | Ipswich

Posted Date 15/09/2023
  • Suffolk County Council - Ipswich, Suffolk IP1 2BX
  • £30,151 per annum (pro rata if part time)
  • 37 hours per week (part time working considered)
  • Permanent

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

We welcome applications from everyone. We particularly welcome applications from females and disabled people because they are under-represented in this service.

We have an excellent opportunity to join Suffolk County Council's IT Service Product Team which is responsible for the support, development, and maintenance of the Oracle Fusion system.

In this exciting Systems Engineer role, you will maintain and develop the Core HR, Learning, Recruitment and Payroll modules.

You will be based at Endeavour House in Ipswich, with hybrid working options, including some working from home.

The ideal candidate may not have the full range of IT skills initially but would be expected to learn at pace, be inquisitive, question, and demonstrate an interest in how processes work. A background in Human Resources or experience in Payroll processing is highly desirable.

Your role and responsibilities

  • Carry out root cause analysis of issues so that they can be prevented from reoccurring and reduce service disruption for users.
  • Liaise with and participate in regular meetings with key users to determine new system requirements and deliver those requirements to their satisfaction.
  • run and suggest improvements to processes and procedures for maintaining applications.
  • organise and control a personal work programme to ensure that agreed work targets are covered effectively, and qualitative standards are achieved.
  • respond to Service Requests and Incident tickets in a timely and professional manner, adhering to ITIL best practice.
  • liaise with suppliers, transformation programmes, and key users regarding upgrades, requests for change, and service enhancements.
  • Contributing to delivery against agreed priorities and timescales as per the Product team resource plan.

You will need:

  • working knowledge of HR and Payroll processes
  • good problem-solving skills and an analytical approach
  • positive approach when faced with challenges
  • effective communication skills to share information with stakeholders at all levels
  • excellent interpersonal, verbal, and written communication skills.

You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team

The role is within one of the IT Product teams. The team is responsible for the end-to-end provision, management, and continued development of all technology services within Corporate Services.

We will offer you:

  • a varied and interesting role, offering pathways and opportunities to develop your skills in a number of different areas, within an encouraging and nurturing team
  • an inclusive working environment including diverse and active staff networks with great flexible working options, and many benefits.

Travel and workplace requirements

  • We positively encourage the use of technology to communicate and in this role, other than commuting to your contractual base, there is no expected requirement to travel.
  • This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion, please contact Andrew Townes (he/him) by emailing

To apply please ensure

  • you read the Job and Person Profile (docx), before applying for this job opportunity
  • you upload a copy of your CV (with no name or personal details included) when completing your online application.

Closing date: 11.30pm, 1 October 2023.

Interview date: w/c 9 October 2023, most likely to be 12 October 2023.

Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

  • up to 28 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
  • membership of a competitive Local Government Pension Scheme (LGPS)
  • travel, lifestyle, health and wellbeing benefits
  • performance-related annual pay progression, in addition to an annual cost-of-living pay increase
  • training and encouragement to expand your knowledge
  • a variety of career development opportunities across our organisation
  • diverse and active staff networks
  • flexible working options, with the right to request flexible working from your first day
  • plus more!

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (

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