Posted Date
26/04/2024
Description
Porter / Drivers Mate
Branston
Role and key responsibilities for Porter / Drivers Mate:
- To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
- Ensure the customer promptly receives their deliveries in excellent condition every time
- Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
- Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery
- Assist in the loading of vehicles as and when required
- Ensure the customer is happy with their delivery before leaving the customer's premises
- Check all returns and collections are made and are correct
Minimum Requirements for Porter / Drivers Mate:
- DBS check
- Excellent communication skills both face to face and on the phone
- Ability to build rapport with customers
- Problem Solver Working to resolve customer problems at the point of delivery
- Takes pride in delivering exceptional customer service
- Be flexible in relation to shifts and duties with excellent timekeeping
- Be smartly presented at all times and have excellent customer service skills and be detail focused
- Must be willing to upskill to a driver in the future
Pay rate: £11.44 per hour
Overtime £17.16 per hour after 48 hours worked
Working hours:
Flexible between 5:30 -7:30am start time and an average of 9.5 hours per day.
Tuesday to Saturday
In return for Porter / Drivers Mate:
- Pension scheme
- Training and development opportunities including Customer Service training, management training programmes, management opportunities
- Uniform
- Free car park on site
This job is commutable from the following areas ;Burton on Trent, Swadlincote, Derby.
Salary11.44 - 17.16 Hour